Troubleshooting

or What To Do When Things Go Wrong

Subtitles
	Subtitles don't appear at all Subtitles are corrupted (words or lines are missing) ITV media schedules - reliability of information

Subtitles don't appear at all

1. Make sure the programme is scheduled as subtitled. The most reliable way of checking the subtitling schedules is to look at the teletext programme listing page for the relevant broadcaster.
2. If the answer is 'yes', make sure you have selected page 888 for analogue TV or chosen to receive subtitling on digital channels
3. If the subtitles still don't appear, contact the broadcaster and ask what has happened.

Subtitles are corrupted (words and/or lines are missing)

Switch to a teletext page for that broadcaster (any page will do, news headlines or what ever you like). If the text is distorted on those pages, there could be a transmission problem at the broadcasters' end.

If the subtitling is corrupted for all broadcasters, you should check that:

• all wires are correctly and fully connected to the equipment (even in the most careful households plug and wire connections come loose!)

• your aerial is correctly positioned. If the weather has been bad aerials can be dislodged, especially if they were working loose in the first place. Sometimes it really is necessary to get a new aerial, but that should only be done after you have carried out all the other checks. Perhaps a new transmitter has come on line and, if your aerial is turned to receive signals from the new transmitter, the problems might be solved.

ITV Media Schedules - Reliability of Information

Viewers are advised to use ITV broadcasters' own teletext pages if they want to know which programmes will be subtitled and/or signed. This is because the broadcasters post the information themselves, it does not come from an agency and so the information should be reliable.

ITV broadcasters own teletext pages start at page 600.